Industries · E-commerce support
AI Customer Service Agent for Online Shops
Order status, returns, refunds and delivery changes from your policy, escalated when outside it.
“Where is my order?”
- Agent · Jason
Hi, thanks for calling ShopLane, this is Jason. This call is recorded. How can I help?
- Caller
Where’s my order?
- Agent · Jason
Of course. Could I have your order number, or the phone number you ordered with?
- Caller
The phone number is 0712 345 678.
- Agent · Jason
Found it. Order SL-88213, one dehumidifier. It left the warehouse today and should arrive tomorrow or the day after.
- Caller
I won’t be in the day after tomorrow. Could it come on Friday instead?
- Agent · Jason
Yes, no problem. Friday between 9 am and 1 pm, or between 2 pm and 6 pm?
- Caller
The afternoon, please.
- Agent · Jason
Friday, 2 to 6 pm. That’s updated for you. Is there anything else I can help with?
- Caller
No, that’s all.
- Agent · Jason
Thanks for calling. Goodbye.
This card is a real call. Press the button and speak.
What it does on the call
- Caller verified by phone number or order number before any details are shared
- Order status, returns, refunds and delivery changes answered from your policy
- Tasks created for the warehouse or refund team when needed
- Angry callers and out-of-policy requests handed to a person
Hands over to a person when
- Damaged goods needing photos
- Refunds over your limit
- Angry customers or social-media threats
- Anything outside policy
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