This policy explains how CallTex (“we”), a company incorporated in the British Virgin Islands, handles personal data in line with the BVI Data Protection Act, 2021 and, where they apply to you, the data-protection laws of your own country (for example the EU or UK GDPR). It covers this website, the demo calls on it, and the CallTex service used by our customers.
What we collect
Website: the pages you visit, your language choice (stored in a cookie named calltex.locale) and, if you use the contact form, the name, email, company, phone number and message you give us.
Demo calls: the audio of the call while it is live, the transcript, and the IP address used to limit abuse. Demo agents are told not to collect more than a first name.
Service: for our customers, the call audio, transcripts, summaries, captured fields, WhatsApp messages and CRM records their agents create.
Why we collect it
To run the demo and the service, to reply to your enquiry, to limit abuse of the public demo, to score and improve call quality, and to meet legal obligations such as keeping a record that a recording notice was given.
Who processes it
AI infrastructure providers acting as our data processors, which may be located in other countries, under data-processing terms; they receive only the audio and text needed to handle the call and may not use it to train models. Customer databases stay on CallTex infrastructure under the customer's control.
How long we keep it
Contact-form messages: until the enquiry is closed and for a reasonable period afterwards. Demo transcripts: for a limited period for abuse prevention and quality review. Customer call records: as configured by the customer, who is the data user for their callers.
Your rights
Depending on the law that applies to you, you may request access to, correction of, or deletion of your personal data. Write to us through the contact page and we will respond within the time the applicable law requires. Callers to a CallTex customer should contact that customer, who controls the data; we help them respond.
Cookies
This website uses one functional cookie, calltex.locale, to remember your language. The console at app.calltex.uk uses a session cookie to keep you signed in. We do not use advertising cookies.
Changes
We will post any change to this policy on this page with a new date.