Industries · Collections and reminders
AI Debt Collection Calls & Payment Reminders
Early-stage reminders and payment plans, with fair-conduct rules enforced in code — on the phone and on WhatsApp.
“Can I pay next Monday instead?”
- Agent · Adam
Hello, am I speaking with Mr Carter?
- Caller
Yes, what’s this about?
- Agent · Adam
This is Adam from Northgate Finance. This call is recorded. To verify your identity, could you please confirm your date of birth?
- Caller
7 March 1988.
- Agent · Adam
Thank you. I’m calling about your account: one instalment of $410 is twelve days overdue. Is now a good time to talk?
- Caller
Money’s a bit tight at the moment. Could I pay next Monday instead?
- Agent · Adam
I understand, and thank you for letting me know. Yes, I can set up a grace period until next Monday and waive the late fee this time.
- Caller
That works.
- Agent · Adam
Just to confirm: $410 by bank transfer next Monday. Is that right?
- Caller
That’s right.
- Agent · Adam
Thank you. I’ll text you a confirmation with a payment link. If anything changes, please call us any time. Thanks for your time. Goodbye.
This card is a real call. Press the button and speak.
What it does on the call
- Account holder verified before anything about the account is said
- Amount and days overdue stated factually; the reason listened to
- Options offered in order: pay today, grace period, instalments, fee waiver
- A specific promise — amount, date, method — read back and logged; payment link sent
Hands over to a person when
- Disputes of the debt or amount
- Hardship needing a formal plan
- Threats, abuse or a lawyer mentioned
- Deceased or bankrupt customers
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