Call QA and analytics
Every call, scored and searchable
After each call the platform writes a summary, detects the intent, extracts the captured fields and gives the call a QA score against the agent’s own rules.
All featuresTranscript and summary
Both sides of the call, timestamped, with a two-line summary you can read in a glance.
QA against the rules
Did it give the recording notice? Read the details back? Hand over when it should? Each call is scored on the agent’s compliance lines.
Fields you asked for
Party size, promised amount, vehicle plate — the capture fields from the pack land in the CRM.
Works in seven languages
Analysis runs on any transcript, whatever language the caller used.
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